Technology Recruiting Manager

Robert Half Technology – IT Search (Denver, CO)
February 2008 to Present

Robert Half Technology (RHT) is a leading provider of specialized IT professionals on a project and full-time basis. A Microsoft Gold Certified Partner, holding strategic business alliances with leading technology trade associations and software developers. RHT is a Fortune 500 company, voted The 2008 Most Admired company in its industry.

Project Management

• Served as project manager for clients across multiple departments
• Established immediate response plans to deliver quick and helpful resolutions
• Served as a proxy project manager for clients during early stage implementation
• Created business milestones for clients to gauge productivity and address future staffing needs
• Educated and motivated co-workers and clients with daily instruction regarding short-term and long-term goals
• Guided clients through systems development, process improvement and organizational change via staff augmentation
• Worked with all members of customer support staff to deliver on customer expectations, including billing, administration and legal
• Responsible for the entire client project lifecycle, including process design, pre/post sales support, client prospecting, sales, business analysis, product delivery, cultivating “up sell” opportunities, client care, problem resolution and retention

Relationship Building & Customer Satisfaction

• Provided personnel guidance and organized local networking events
• Efficiently built individualized, long-term solutions based on user needs
• Established ongoing customer relationships serving as an industry maven
• Delivered value added services such as local market data and industry trends
• Held one-on-one and small group trainings, based on specific needs, to teach company best practices

Business Analysis

• Brought customer needs to internal resources as necessary
• Worked with strategic partners to identify needs in complementing and competing companies
• Responsible for data mapping, usability and conversions, incorporating complex ideas and requirements

Action, Deliverable and Success Tracking

• Scheduled pre and post sale quality control discussions with clients at the CEO and EVP levels
• Contributed feedback to sales training team to establish a new candidate/inventory-tracking interface
• Delivered local market hiring information to public relations team to realign salary trends in Denver
• Constructed year-end business reviews for all customers to provide quantitative impact of services rendered
• Created data models using predictive indicators to show the direction of hiring rates within specific skill sets and industries
• Internally conducted and contributed to weekly customer tracking discussions used to monitor fiscal health, company initiatives, development of actions plans and client satisfaction

Business Development

• Denver market media representative
• Served as the primary customer interface for Robert Half Technology (RHT)
• Commended by the VP of RHT for exceptional service in the form of public relations
• Assisted clients in implementing the most financially beneficial business strategy
• Introduced prospective clients to a variety of customized technology and staff solutions
• Managed more than 75 customers ranging from Fortune 100 companies to venture-funded startups
• Started and maintained relationships with seven technology/industry/geographic specific user groups
• Introduced and modified contracts with new clients to maximize return to RHT and service to clients specific proprietary and legal needs
• Acted as the media liaison with more than two dozen live television news interviews, panel debates, pre-recorded expert commentary, and web, radio, and print interviews: TV Appearances; Highlands Ranch Herald http://tinyurl.com/yeujjrt